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Failed Payments

With customers being very unfamiliar with the 3D Secure rules on online payments and the 2-step authentication that is sometimes necessary to confirm an online payment, it can often lead to failed payments occurring. In the unfortunate event of a failed payment, please read this blog entry for instructions on how to try to pay again for your order.

Reward Points

Reward Points are our Online Customer Loyalty Scheme and they are earned each time you order online and can be spent on your next order or saved for something more special. Reward Points are earned at the rate of 1 Reward Point per £1 spent and are allocated upon full despatch of your order and this includes all Click 'n' Collect orders as well! You can also earned extra Reward Points simply by creating an Account and by reviewing a product after you have purchased it. Both of these actions are rewarded with 50 Reward Points. All products online show how many Reward Points will be earned from their purchase and the total is also shown on your order once complete. Your Reward Points total can be checked on your Account Page by visiting the Reward Points tab and they are redeemed at Checkout at the rate of 1 Reward Point = 1p, thus giving you a 1% rebate on your previous business, a way for us to say Thank You and show that we appreciate your business and custom.

Metcalfe Special Lockdown 10% Discount Offer

With boredom and its effect on mental health during the lockdown for Coronavirus COVID-19 being a concern, we have decided to help those with model railways in our own little way by adding a 10% discount to all Metcalfe Card Kits from now until the end of April 2020...Read More

Hornby Announcement

Tennents Trains Hornby Announcement:  We are no longer allowed to sell the Hornby brand of products and this will take effect immediately. Our efforts throughout 2019 to supply Hornby models and other model railway accessories at reasonable and competitive prices have been ended because we have refused to comply with their requirement to sell at a maximum 10% discount on all new releases. We believe that this step Hornby have taken is to the deteriment of both the consumer, who have seen a hidden 5% price rise needlessly added to the already expensive model, and the retailer, whose cashflow can be seriously affected by any delay to the purchase of new models with customers increasingly waiting for the price to drop...Read More