Warning Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site. OK

Lionel Trains Repair Centre UK Repair Centre

Free delivery over £60 on UK Web Orders

Tennents Trains

Any Age - Any Gauge

British & American Outline

We are a long established Model Railway Shop in Halesowen, West Midlands with excellent connections to M5 Jct.3 & 4.

We exclusively stock Lionel Fastrack, 027 O Gauge Tinplate and O Gauge Tinplate track as well as GarGraves, Atlas and LGB track and a very wide range of the Peco brand and GaugeMaster controllers.

All the above would not be possible without the enormous support of the volunteers who help to keep the shop running! We thank them very much.

Shop Opening Hours:
11am-5pm, Mon-Sat

Telephone: 0121 550 1266

Safe & Secure

Order with Confidence

Secured by Sage Pay

All Major Cards Accepted

Returns Policy

  1. What is the returns policy at Tennents Trains Ltd.?

    We really do hope that you are happy with your purchase, however we do understand that for may reasons you may wish to return an item, this no problem. Please inform us of your wish to return the goods within 30 days of receipt and we will issue a full refund when received. Where possible, please return all items in the original packaging. Please also secure packaging well as refund can not be given to those items lost or damaged on their return to us.

  2. How Do I return my order?
  3. Please follow the below process for returning your parcel to us: -

    • Please complete the Returns Request Form on your account page. We will then review your request and your request will be updated on the account page. If a return is approved then please follow the next steps below.
    • Repackage the items as securely as possible and where possible in the original packaging.
    • We advise returning the parcel using a recorded delivery options as returns that do not reach us will not be refunded.
    • Keep your certificate of postage safe as you will need this as your proof of return should the item be lost.

  4. How much does it cost to return an item?

    We're sorry, but we are unable to offer a free returns service. Returns must be made at your own cost. Please return items to the following address: -

    Tennents Trains Ltd.
    Shop 1, 130 Hagley Road
    Hayley Green
    West Midlands
    B63 1DY

  5. My item is faulty what should I do?

    • If you receive a faulty item and would like a refund, please send us an email advising us of your order number this can be found on the packing not that was with your order or on the order confirmation received when you placed the order. Please also confirm product code, if known, and name of the faulty item and also a brief description of the fault.
    • Depending on the item or the fault we may collect from you, on occasion we will ask you to return the item. When inspected and confirmed faulty the return postage cost will be refunded to you.
    • If the item is deemed not faulty, or has a fault arising from misuse you will be liable for the return postage cost.

  6. When will I receive my refund?

    For a standard return a refund will be processed within 24 hours of its receipt please allow 3 days for the refund to reach your bank. For a faulty item refund please allow 3-5 days for the inspection and agreement of the refund. If we feel this may take longer we will keep in touch with you.


No posts found

New post